Access Request Manager+ : Built to simplify your access request process
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Tackling the Access Request Challenge
Managing access requests is a growing challenge for NHS Trusts. With an average of over 3,000 requests annually, teams often find themselves stretched too thin, spending anywhere from a few hours to 21 days processing a single request. This labour-intensive process typically requires accessing data from multiple systems—often as many as seven—while juggling a mix of digital and paper records.
The result? A significant drain on resources, with access request teams dedicating multiple full-time staff members just to keep up. Then there is always the risk of breach with the one-month deadline to respond, exposing Trusts to compliance risks, ICO sanctions, and reputational harm. Manual tasks like printing and redacting records, along with chasing approvals from reviewers, further exacerbate delays, leaving little time for teams to focus on higher-value tasks.
ARM+ is an advanced module within MediViewer designed to address these challenges head-on. Developed in collaboration with clinical, digital and health record teams it automates workflows, centralises data access, and simplifys approvals. ARM+ enables Trusts to reduce processing times, improve compliance, and free up skilled staff to focus on vital hospital work not paperwork.
See How It Works
Watch this short animation to discover how our new Access Request Manager solution can support you.
See How It Works
Watch this short animation to discover how our new Access Request Manager solution can support you.
Access Request Manager+ Features
Designed specifically for the NHS to transform how teams manage access requests. Empowering access request teams, SAR specialists, and Heads of Information Governance, allowing them to efficiently handle growing volumes of requests while maintaining compliance and reducing breach risks. ARM+ also supports CIOs and digital leaders in driving transformation strategies that boost productivity and enhances staff efficiency.
Features of this solution include:
Robotic Process Automation (RPA):
ARM+ is connected to your various hospital systems. Once a request is received the ARM+ robots access the different systems (e.g. EPR, Pathology and Radiology Requesting System, Clinical Workflow, Maternity and Neonatal Care System) and automatically identify and gather patient documents required for the request.
Dynamic Filtering:
The data is automatically indexed and the dynamic filtering allows users to quickly locate, sort and review relevant pages.
Multi-Reviewer Workflow:
Enable multiple stakeholders to assign, redact, and approve pages simultaneously and once complete the access team is notified.
Real-Time Tracking:
Track the status and progress of individual access requests, including the risk of breach with a visual dashboard. Filtering within the dashboard allows users to search on "In progress", "Near Breach", "Breached" and "On Hold" providing complete workflow transparency.
End-to-End Digital Cloud Based Solution:
Secure, paperless, compliant and available from anywhere, enabling busy care teams on the move.
Streamline Your Access Requests
Simplify and accelerate your access request process with ARM+, reducing countless steps into a simple streamlined, efficient workflow.
What benefits does ARM+ bring?
Streamline your processes with intelligent automation and a seamless, workflow-driven solution.
Drive efficiencies with multi-reviewer capability gathering input from different approvers simultaneously.
Remove the manual burden and dramatically reduce processing time with ARM+ managing and gathering data for requests from across multiple systems.
Improve compliance with a visual dashboard to keep track of access requests and manage breach risks.
Reduce the risk of human error with automation bringing the data together.
Empower staff and free up skilled team to focus on vital hospital work not managing requests.
ARM is exclusively available as part of our MediViewer EDMS solution, offering an integrated approach to access request management. It’s more than just a module—it’s a step toward transforming how you manage and utilise patient data.
Discover how ARM+ can reduce your access request management process from days and hours to just minutes.
Book a demo to see ARM+ in action
Discover how ARM+ can reduce your access request management process from days and hours to just minutes.
Infographic
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Managing access requests is a growing burden for NHS Trusts, with teams struggling under resource constraints, inefficiencies, and compliance risks. Our latest infographic highlights the scale of the challenge and how ARM+ transforms the process.
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